Welcome to Al Mutalib!
These terms and conditions (“Terms”) govern your access to and use of the Al Mutalib website located at www.almutalib.com (“Website”). Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access or use the Website.
We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Website following the posting of changes to the Terms constitutes acceptance of those changes.
We do not make any express or implied warranties, representations or endorsements regarding the Website or the information, materials, products, or services contained on the Website, including, but not limited to, warranties of title, non-infringement, merchantability, or fitness for a particular purpose.
The Website is operated from the United Arab Emirates. We make no representation that the Website is appropriate for use in other locations. If you access the Website from other locations, you are responsible for compliance with local laws.
Al Mutalib accepts payment by Visa or MasterCard debit and credit cards for its products and services. All online purchases are also governed by the terms and conditions of the respective merchant service providers. Please review the respective merchant service provider’s user agreement and privacy policy before entering any transaction.
Orders can be placed through the Website or by telephone. You are responsible for ensuring the accuracy of your personal data when placing an order. We recommend proofreading your order details before confirming. Al Mutalib is not responsible for sending emails or parcels to incorrect addresses due to user error.
You may request an order cancellation/change only if the order has not yet been processed and shipped. Please contact us during business hours to request an order cancellation. We reserve the sole discretion to refuse any requests for order changes or cancellations. Cancellations within 24 hours of placing an unprocessed order are generally accepted. Refunds will be issued to the original payment method used. Please allow up to 45 days for the refund to be completed.
An invoice will be included with your order upon delivery. A digital/hard copy of each invoice is also stored in our database.
Please review our Privacy Policy located at [link to your privacy policy] to understand how we collect and use your data.
For information on returns and refunds, please visit our Return/Refund Policy located at [link to your return/refund policy].
The content on the Website, including digital downloads, images, texts, graphics, logos, is the property of Al Mutalib and its content creators and is protected by applicable copyright laws. You may only use the Website and its content for personal, non-commercial use, subject to applicable copyright laws.
All communication with Al Mutalib is electronic. By using the Website or contacting us via email, you consent to receive electronic communications from us. We will communicate with you by posting news and notices on the Website and by sending you emails. You agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet legal requirements for written communication.
By visiting the Website, you agree that the laws of the United Arab Emirates, as applicable in the Emirate of Dubai, without regard to principles of conflict of laws, govern these Terms.
Any dispute arising out of or relating to your use of the Website or products you purchase from us shall be subject to the exclusive jurisdiction of the Dubai Courts and you consent to exclusive jurisdiction and venue of such courts.
You may post content on the Website as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, or otherwise injurious to third parties. Content must be free of software viruses, political campaigns, and commercial solicitation.
We reserve the right (but not the obligation) to remove and/or edit such content or any other content we deem inappropriate. When you post content, you grant Al Mutalib a non-exclusive, royalty-free, and irrevocable right to use, reproduce, publish, and modify such content throughout the world in any media.
We grant you a limited license to access and make personal use of the Website. You may not download or modify it without written consent from us.
You agree to only use the Website for personal, non-commercial purposes. You may not:
The content and software on the Website are the property of Al Mutalib. You must retain a copy of transaction records and our policies.
You understand that we may, in our sole discretion and without prior notice, terminate your access to the Website or remove any unauthorized user information if we believe you have violated these Terms or the rights of Al Mutalib or any third party, or violated the law. You agree that monetary damages may not be a sufficient remedy for violations and you consent to injunctive or other equitable relief for such violations. We may also release user information about you if required by law or subpoena.
You agree to indemnify and hold Al Mutalib, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website, including your use of the Website to provide a link to another site or to upload content or other information to the Website, or your breach of the Terms of Use.
If you have an account on the Website, you are solely responsible for maintaining the confidentiality of your username and password. You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content, and cancel orders in our sole discretion.
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai.
These Terms constitute the entire agreement between you and Al Mutalib regarding your use of the Website.
If you have any questions about these Terms, please contact us at info@almutalib.com
Free Shipping Over 1000 AED Order.
Easy exchange and refund policy available
24/7 customer support - we're here and happy to help!
Cash on delivery available for all orders.
Al Mutalib is a renowned name in the world of oud, offering a captivating collection of premium oud products. Our commitment to providing the finest agarwood, sourced directly from sustainable forests, ensures that every piece we offer meets the highest standards of quality and authenticity.
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